Frequently Asked Questions

Are your items authentic?

Absolutely. We partner exclusively with trusted suppliers and meticulously curate every piece in our collection to guarantee premium quality and enduring value. Each item undergoes rigorous evaluation during procurement and upon arrival, followed by independent third-party authentication. Every item includes a complimentary Certificate of Authenticity (COA) from these third-party authentication partners. Authenticity is fundamental to our brand...Authentic Luxury. Authentic You.

Authenticity Guarantee

Can I return or exchange my order?

Eligible items may be returned within 3 days of delivery. MMKollection tag must remain attached. Exclusions apply. Please see our Return Policy and Contact Us if you have any questions.

Do you offer consignment services?

We are not currently taking on consignment pieces. Stay tuned for updates.

What payment methods do you accept?

We accept all major credit cards including Visa, MasterCard, American Express, and Discover. We also accept Apple Pay, Google Pay, PayPal, and Shop Pay. Installment payment options are available at checkout through Shop Pay (subject to eligibility).

Do you charge sales tax?

Yes sales tax is calculated and applied at checkout based on your delivery address and current state and local tax requirements.

Do you offer payment plans?

Yes, we offer interest-free installment payment plans through Shop Pay at checkout. Eligibility and plan terms are determined at the point of purchase.

How much does shipping cost?

Shipping within the 48 contiguous United States and Washington, D.C.:

  • MMKollection offers complimentary insured standard shipping on all orders of $100 or more.
  • Orders under $100 are subject to a flat standard shipping rate of $7.95.
  • Insured expedited shipping is also available at checkout for a flat rate of $35.

Shipping to Alaska, Hawaii, and U.S. Territories:

  • Shipping rates are calculated at checkout.
  • MMKollection provides insurance for these orders at no additional cost.
  • Expedited shipping option is not available.

How long does delivery take?

Orders are typically processed and shipped within 1-2 business days. Delivery time frames vary based on destination, seasonal factors, and carrier conditions beyond our control. An expedited shipping option is available at checkout if needed.

How can I track my order?

You will receive a shipping confirmation email with your tracking information as soon as your order ships.

What if my package gets lost, stolen, or damaged in the mail?

In the unlikely event that a package is verified as lost, stolen, or damaged, we will assist you in filing a claim with the carrier for a full refund. We ship in plain, discreet brown boxes, and a signature is required for all packages over $500, making theft a very rare occurrence. Please note that MMKollection is not responsible for lost, stolen, or undelivered packages. All standard shipments provided by MMKollection include insurance coverage and claims will be sent to the carrier. If you need to submit a shipping claim, please email us at support@mmkollection.com or message us on our Contact Us page. Make sure to include your order number, a description of the issue, and supporting photos. 

Do you ship internationally?

At this time, we only ship within the United States.

Can I pick up my item locally?

We are currently an online-only retail store and do not offer local pickup.